Author: pjvdixon
Length: 02:08
http://www.globalchange.com Older travellers (anyone over 50) have different needs. Grey spending power. For example they need reading glasses to read a menu in a restaurant by candelight. Example of customer blindness by staff to needs of retired people. Need to be focussed on customer needs: comfort, quality, convenience, security and for travel companions (especially those who are over 80 who are often bereaved. Senior citizens impact of medical / health tourism. 1 million health-related visits to Thailand and 100,000 to India. Other trends relating to travel and tourism industries. Comment by Futurist keynote conference speaker Patrick Dixon.